Tag Archive

Five Lessons from the Instagram Fiasco

Published on February 12, 2013 By Matt

You know the tale: Facebook acquired Instagram; members inferred from the revised agreement that advertisers could use their photos without paying or obtaining permission; Facebook replied, in essence, “No, no, no, you misunderstand, we would never do that”; Facebook changed (“clarified”) the user agreement; Instagram subscribers left en masse; and pretty much no one blamed [...]

Recent customer dispute demonstrates influence of social media

Published on September 20, 2012 By Matt

Few businesses and financial institutions will argue with the claim that social media services are changing the way customers form relationships with companies. However, some may not yet fully realize the power that social media can have on shaping consumer opinions and influencing their behavior. Comedy writer Matt Fisher recently spoke out via tumblr.com against [...]