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The virtues of impersonal digital banking

Posted by on December 10, 2018 at 4:10 pm

This week I’m doing a 180 from last week, when I discussed the importance of infusing a personal feel into digital banking and how to do it. Important as the (seemingly oxymoronic) personal digital touch is, this week I want to examine … The pros of impersonal digital banking.  There are certain products that, no matter [...]

Building digital banking relationships

Posted by on December 3, 2018 at 2:18 pm

WITH THE CONTINUED move to digital banking, there looms a danger of losing the personal touch. That doesn’t bode well for an industry built on strong relationships.  Contrary to what some may think, there’s no reason that automation cannot promote human connectedness. In an insightful article for The Financial Brand, LendKey’s chief marketing officer Lewis Goldman advises: Based [...]

What QuotePro payment kiosks reveal about consumer preferences

Posted by on November 29, 2018 at 3:38 pm

Astute readers may be aware that the digital payments industry has become a thing.  And no wonder. It’s fast. You don’t have to carry around a wallet full of cards or cash. You can pay bills without leaving home, even without getting out of bed, if you want. You avoid nasty germs that like to ride around on [...]

Initiative Q:
A show about nothing?

Posted by on November 26, 2018 at 4:17 pm

Fans of the TV series “Seinfeld” will recall an episode in which Jason Alexander’s character, George Castanza, tries to interest Jerry in selling NBC on “a show about nothing.” Seinfeld: So, we go in to NBC, we tell them we got an idea for a show about nothing. Castanza: Exactly. Seinfeld: They say what’s your [...]

Digital and Millennials:
Fancy versus fact

Posted by on November 12, 2018 at 2:18 pm

Hi. I’m Matt and I’m a Millennial. (The group responds: Hi Matt!) These days bankers spend a lot of time analyzing Millennials, which is to say, people between the ages of 18 to 37. (Or it is 22 to 38? 20 to 36? No one seems to agree.) And no wonder. We are digital banking’s [...]