Author Archive

Digital and Millennials:
Fancy versus fact

November 12, 2018

Hi. I’m Matt and I’m a Millennial. (The group responds: Hi Matt!) These days bankers spend a lot of time analyzing Millennials, which is to say, people between the ages of 18 to 37. (Or it is 22 to 38? 20 to 36? No one seems to agree.) And no wonder. We are digital banking’s [...]

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Amazonian warriors’
bows trained on banks

November 5, 2018

A recent Fiserv survey confirms—among other insights—that trust remains a primary driver behind the public’s preference for bona fide banks over non-bank alternatives. Which is why I wish to draw attention to the first runner-up on Reputation Institute’s latest list of America’s most reputable retailers:  Second only to Barnes & Noble was none other than Amazon. Amazon, as you likely [...]

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Digital banking wins,
but don’t close
branches yet

October 30, 2018

Click here or below to read my newest article published by The Financial Brand.

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On Synthetic Identity Fraud

October 15, 2018

CHANCES ARE that identity fraud appeared the moment that presenting valid ID first became needful. Today’s inflated claims aside, The Balance’s Jack Stroup points out that in early U.S. history fake IDs were used to stuff ballot boxes. Since the advent of the minimum drinking age, underage youth out to purchase alcohol have resorted to ID fraud. And, of course, early credit cards [...]

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Data for Caffeine

October 8, 2018

No sooner did direct marketers commence salivating at targeting opportunities posed by that newfangled Internet thing … than the United States Congress and various regulatory bodies set about passing laws to hamper them.  Or, at least, that was the idea. Many rules are so plastic as to allow for a good deal of wiggle room—and marketers have [...]

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