Archive for December, 2018

The virtues of impersonal digital banking

December 10, 2018

This week I’m doing a 180 from last week, when I discussed the importance of infusing a personal feel into digital banking and how to do it. Important as the (seemingly oxymoronic) personal digital touch is, this week I want to examine … The pros of impersonal digital banking.  There are certain products that, no matter [...]

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Building digital banking relationships

December 3, 2018

WITH THE CONTINUED move to digital banking, there looms a danger of losing the personal touch. That doesn’t bode well for an industry built on strong relationships.  Contrary to what some may think, there’s no reason that automation cannot promote human connectedness. In an insightful article for The Financial Brand, LendKey’s chief marketing officer Lewis Goldman advises: Based [...]

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