Archive for February, 2018

Darwin, cockroaches,
and payments

February 14, 2018

Everyone knows that Charles Darwin introduced the phrase survival of the fittest. Well, almost everyone. It would take Darwin by surprise, however, since in fact he didn’t say it. He didn’t even imply it. Which is just as well. Survival of the fittest doesn’t quite work. Fittest is a superlative, meaning there can be only [...]

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Only 2 months out!
Fiserv Forum
2018 / Las Vegas

February 14, 2018

Here’s great news: Fiserv Forum 2018 is upon us! It’s your chance to experience experts, visionaries and world-class speakers … the latest fintech innovations … exchange ideas with Fiserv product experts … and engage with other financial services professionals. While you’re at it, you can explore the latest Fiserv innovations and have hands-on access to [...]

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Why loyalty programs
don’t create loyalty

February 8, 2018

Financial institutions began catching on to loyalty programs a couple of decades ago. Now they’re so common­place that “loyalty program” is part of everyday speech. Banks can even advertise with headlines like “Join our loyalty program” without fear that consumers will say, “Join your what now?” But I submit that loyalty programs don’t create loyalty. [...]

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