Archive for October, 2017

Of zeroes, ones,
bricks, and mortar

October 23, 2017

A few weeks ago, The Financial Brand published my article, “Digital is hot, but don’t close branches yet.” It seems I’m not the only one who thinks brick and mortar still provide value. “Branches still matter a lot,” says Chase CFO Marianne Lake Dimon, quoted in a recent Bank Innovation article by Philip Ryan, senior editor. [...]

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Besides Cookie Month,
it’s Cyber Security Awareness Month

October 11, 2017

I AM REMISS. I allowed September to come and go without wishing anyone a happy Chicken Month. As long as I’m catching up, and despite my failure to send out greeting cards, I also hope you had a great Oatmeal Month in January and a happy Pig Day in March. And then there was International Beer [...]

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Oh what a tangled
(dark) web we weave

October 10, 2017

How the U.S. government helps cover the overhead of people trying to hack your bank When you email or visit a website, your computer leaves behind a calling card in the form of its IP address. Short for “Internet Protocol,” the IP address helps devices locate and recognize each other, thus speeding communication. People, too, [...]

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Digital is hot but don’t
close your branches yet

October 3, 2017

Read my new article in The Financial Brand Consumers approach their personal banking in many ways, using different channels for different types of transactions. The use of both basic and advanced digital banking channels is increasing, as customers become familiar with new technologies and capabilities. Though branches still offer some value for consumers, comfort with [...]

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