Archive for December, 2015

A financial institution could
learn a thing or two
from a Harley rider

December 21, 2015

New Year thought: Not just frequency, but loyalty ONE FINE DAY amid the airline deregulation of the early 1980s, a visionary at American Airlines reasoned that it would cost nothing—and might just earn goodwill—to give unsold seats to frequent customers. In no time, the idea bled into other airlines and, later, into other verticals, from [...]

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