Archive for February, 2013

Zappos: Rhetoric and Reality

February 22, 2013

Lest I be misunderstood, let me state for the record that I love Zappos. I admire, perhaps even envy them. And I like shoes as much as the next guy. When companies attain preeminence, it is usually due to a convergence of factors. Surely Zappos is no exception. Being early to the game helped; with [...]

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Mobile payment and the business of predicting

February 15, 2013

For a while it looked as though Google Wallet was going to take the world by storm. At least, last year many an expert predicted as much. This year, they are predicting instead that the likes of banks, Visa and Paypal will grab and run with that ball. In Gigaom.com, Kevin Fitchard writes, “Google and [...]

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Posted in Banking, Mobile Banking | 2 Comments »

Five Lessons from the Instagram Fiasco

February 12, 2013

You know the tale: Facebook acquired Instagram; members inferred from the revised agreement that advertisers could use their photos without paying or obtaining permission; Facebook replied, in essence, “No, no, no, you misunderstand, we would never do that”; Facebook changed (“clarified”) the user agreement; Instagram subscribers left en masse; and pretty much no one blamed [...]

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Posted in Marketing, Social Media | No Comments »