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TBT: A Peek Inside the Brainstorming Session
(Branding a Bank for the Rising Generation)

By Matt

Originally posted on October 31, 2013 Here’s a macabre thought to start your day: Older customers will die sooner than younger ones. It’s a fact of life that has many a financial institution concerned. Rightly so. I wouldn’t dream of suggesting that bankers’ concern is only for the bottom line. Surely many wish their customers [...]

Bootstraps and the unbanked

By Matt

I shall open this week’s post by quoting Neal deGrasse Tyson. Tyson is a bestselling author, director of the Hayden Planetarium (part of the Department of Astrophysics at the American Museum of Natural History in New York), and, according to People magazine, the sexiest astrophysicist alive.  (One wonders why People felt the need to qualify “sexiest astrophysicist” with “alive.” It’s hard to imagine [...]

TBT: Looking back on some predictions

By Matt

Nine years ago to the day, I wrote the post below, in which I offered some predictions about the future of mobile banking. I’d say the predictions held up pretty well.   The Future of Mobile Banking (2010)  With every technological advance, there’s never a shortage of cheerleaders predicting around-the-corner marvels. Their timeframe of choice [...]

The darker side of P2P

By Matt

Thanks to peer-to-peer payment, fondly abbreviated to P2P, it’s now possible to split tabs at restaurants and reimburse friends for odd expenses without having to handle currency. And, much to my kids’ joy, extended family members can send birthday cash faster than ever, without resorting to checks and envelopes. But lunch buddies, friends, and grateful [...]

Are branches making a comeback?

By Matt

In recent years there has been a glut of headlines the likes of Wells Fargo to close 900 branches, Banks Will Be Obsolete Within 10 Years, and 6 Banking Services That Will Be Obsolete in 10 Years, on which the first item was “Bank Branches and Bank Tellers.” Indeed, a scant two years ago, none other than Yours [...]